Spares suppliers

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #37257
    Richard Larter
    Participant

      The window channel holding up the drivers glass on my 1949 Light 15 has just given up, inconvenient with the National Rally coming up soon. I emailed Chris Treagus who told me of the changes afoot so I waited until May and phoned Citroen Classics as advised in FP, I have phoned several times, left messages and emailed but no response. Any suggestions? I had the same problem but with the passenger window on the National Rally in Wales and Chris supplied a new channel in a couple of days.

      Cheers

      Richard

      #37259
      Larry Lewis
      Participant

        Try Jose Franssen in Belgium, or CTA in Holland.

        #37265
        Richard Larter
        Participant

          Thank you Larry. Has the TOC spares scheme ceased to exist?.

          Cheers

          Richard

          #37267
          Robert Filbey
          Participant

            Richard, I’m a new TOC member so I’m still learning about the club, however the latest edition of Floating Power talks about changes to the TOC spares program.  It still exists, but it’s being run through a company now.

             

            Kirk

            #37269
            Richard Larter
            Participant

              Hi Kirk

              The company is Citroen Classics and they are not answering their phone, responding to messages or replying to emails and I have been trying for several weeks.

              Cheers

              Richard

              #37271
              Robert Filbey
              Participant

                Oh, didn’t realize that.  Well that is quite frustrating then!

                 

                Kirk

                #37335
                Bernie
                Participant

                  Folks,

                  I have to confess there have been teething problems with the hand over of New Spares Sales to Citroën Classics.

                  First of all, I confess that I had misunderstood the situation when I said (in FP) that all our stock had been transferred to CC.

                  The task entailed removal of all stock to an interim location for assessment and valuation before it could be transferred.  The stock was relocated but the next steps proved to be more complicated than hoped.  However, they are now well in hand thanks to the efforts of a very few volunteers.

                  In addition, Citroën Classics are having to accommodate a large volume of new part numbers both physically and on their computerised stock system. That also adds to the time before those parts can be made available.

                  I am very aware there have been problems contacting Citroën Classics but, as their spares operation also includes a sales counter, staff can be tied up with customers and unable to take phone calls.

                  I am advised that more use will be made of the answerphone and messages will be responded to as soon as possible.

                  Every effort is being made to return to the level of Spares Service we enjoyed when the TOC was responsible.  In the meantime, on behalf of all parties, I apologise for any disruption as we go through this difficult handover period.

                  I ask anybody who is still having problems with respect to the new system to contact me by email so we may investigate…

                  President@traction-owners.co.uk

                  Thank you.

                  Bernie.

                  #37343
                  Robert Filbey
                  Participant

                    Bernie, thanks for this background information on the situation.

                     

                    Kirk

                  Viewing 8 posts - 1 through 8 (of 8 total)
                  • You must be logged in to reply to this topic.