Folks,
I have to confess there have been teething problems with the hand over of New Spares Sales to Citroën Classics.
First of all, I confess that I had misunderstood the situation when I said (in FP) that all our stock had been transferred to CC.
The task entailed removal of all stock to an interim location for assessment and valuation before it could be transferred. The stock was relocated but the next steps proved to be more complicated than hoped. However, they are now well in hand thanks to the efforts of a very few volunteers.
In addition, Citroën Classics are having to accommodate a large volume of new part numbers both physically and on their computerised stock system. That also adds to the time before those parts can be made available.
I am very aware there have been problems contacting Citroën Classics but, as their spares operation also includes a sales counter, staff can be tied up with customers and unable to take phone calls.
I am advised that more use will be made of the answerphone and messages will be responded to as soon as possible.
Every effort is being made to return to the level of Spares Service we enjoyed when the TOC was responsible. In the meantime, on behalf of all parties, I apologise for any disruption as we go through this difficult handover period.
I ask anybody who is still having problems with respect to the new system to contact me by email so we may investigate…
President@traction-owners.co.uk
Thank you.
Bernie.
Richard Larter
Larry Lewis
Robert Filbey
Bernie