Reply To: Chris Treagust – Traction Spares

[Norman AndersonParticipant]

Hi Bernie,

thanks for the update.

I hate to speak ill of a service that’s run by a volunteer. But it simply isn’t working. And here’s why. If I look back at email threads, they take around a week (often longer, or not at all) for a response. Sometimes the answer is vague i.e. ‘Top hose K 1A £10.98 but out of stock there could be a rise as need to order.’ OK can we get it in and how long will it take? A week later, a chaser email is sent as I have no answer. In this time, the parts could have been ordered from France and would be here.

If you are working on a car during your days off, you need a reasonable turnaround time on queries and on orders.

Is it not time to put this on a reasonable business footing or simply to sub the business out to an organisation that will be accountable to the club and it’s membership?